Shipping policy

At Thidedo, each product is made to order to ensure quality and exclusivity.

Processing Time:
Orders are typically processed within 2–5 business days.

Shipping Time:
Once shipped, delivery takes approximately 10–15 business days, depending on your location.

Order Tracking:
A tracking number will be sent to your email once your order has been shipped.

Possible Delays:
Delays may occur during high-demand periods or due to factors beyond our control (customs, carriers, etc.).

We appreciate your patience and thank you for choosing Thidedo.

Since our products are made to order, we do not accept returns or exchanges except in the following cases:

Claim Period:
You must contact us within 7 days after delivery, including photos as proof.

Refund / Replacement:
After review, we will offer either a replacement or a full refund.

Non-refundable cases:

Please double-check your order before confirming your purchase.

Orders can be canceled within 12 hours after payment.

After this period, production may have already started, and we will not be able to cancel the order.

For any request, please contact our customer support as soon as possible.

We respect your privacy.

The information we collect (name, address, email, payment details) is used only to:

We do not sell or share your personal data with third parties.

Your data is secure and protected.

If you have any questions, our team is here to help.

📧 Email: entreprise@thidedo.com
⏱️ Response time: 24–48 hours

We are here for you.

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